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Sent: 2018-09-28
From: Information Technology Services
To: All Faculty, All Students, Various Recipients

Subject: IT Support

<p style="margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px;">The Information Technology Services department would like to provide a few easy ways to request technology support.&nbsp;</p><ul style="padding: 0px; margin: 0px 0px 10px 25px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px;"><li style="line-height: 20px;">Email</li><ul style="padding: 0px; margin: 0px 0px 0px 25px;"><li style="line-height: 20px;">You may send an email with a brief description of the issue to&nbsp;<strong>support@eiu.edu</strong>. This will automatically create a ticket and one of our staff will contact you to resolve the issue.&nbsp;</li></ul><li style="line-height: 20px;">Phone</li><ul style="padding: 0px; margin: 0px 0px 0px 25px;"><li style="line-height: 20px;">As always we offer phone support from 7 am to 4:30 pm Monday through Friday. Our staff can be reached by calling&nbsp;<strong>217-581-4357</strong>.</li></ul><li style="line-height: 20px;">Chat</li><ul style="padding: 0px; margin: 0px 0px 0px 25px;"><li style="line-height: 20px;">We do offer the ability to chat with our support technicians online. You can start a chat session by browsing to&nbsp;<strong>/panthertech/&nbsp;</strong>and then click on the Live Chat Icon on the bottom right.&nbsp;</li></ul></ul><p style="margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px;">If you find yourself needing assistance please do not hesitate to reach out and we will be happy to assist you.&nbsp;</p><p style="margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px;">&nbsp;</p><p style="margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px;">Thank you</p><p style="margin: 0px 0px 10px; color: #333333; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px;">ITS</p>