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Sent: 2016-06-15
From: Information Technology Services
To: All Employees, All Students, All Annuitants, Various Recipients
From: Information Technology Services
To: All Employees, All Students, All Annuitants, Various Recipients
Subject: New ITS Procedure
<p>ITS will be implementing a new procedure for how users are able to requests their E-Number. If a user requests their E-Number they will be required to answer a series of questions to verify their identity. Once answering the appropriate questions correctly the user will be provided their E-Number.</p><p>With this change ITS will also be implementing a new procedure for changing a user's password. If a user needs the Help Desk to reset their password they will be required to provide a photo ID. This ID can be sent to itshelp@eiu.edu with their E-Number and phone number. The Help Desk will then call the user back and assist with resetting their password.</p><p>It is strongly encouraged that all users go to password.eiu.edu and enroll in the Password Management System. Once logging in a user can click the Enrollment tab and create three security questions. In addition if the user clicks the Verification Code tab, they will be able to register a mobile phone number and alternate email address. Once completed a user can reset their password by going to password.eiu.edu and answering these security questions or by sending a verification code to either their mobile phone or alternate email address. </p><p>For additional information about these changes as well as the forms of ID which are required for resetting your password please see our policy page. /panthertech/policies/enumber.php</p><p> </p>